![]() Largest pediatric healthcare system in northeast Ohio.“So how can we transfer what we’ve already done into every segment of the hospital? That’s how the Center for Operations Excellence fits in. “What it comes down to is that we have to create a competitive advantage,” said Dulin, who learned the Toyota Production System at Aoyama Seisakusho, a Tier One supplier to Toyota Motor Manufacturing. The short-term gains are important, said Doug Dulin, the COE’s senior director, but the learning and commitment that each project builds internally are more crucial. ![]() Projects have saved ACH millions of dollars, increased utilization of expensive assets, and reduced wait times and processing for patients and their families. 1 choice for parents and referring physicians through quality achievements and availability of services improving on infrastructure, quality, and clinical programs and becoming the primary site for pediatric medical research in Northeast Ohio.Īlready, the three-year-old COE has been widely embraced and highly effective. Leaders are confident that the COE and its lean six sigma-focused training and project leadership give ACH enough competitive advantage to succeed, even in the same geographic market as two healthcare giants.ĪCH’s expansion plan includes increasing the number of patients served both geographically and within certain sub-specialties becoming the No. The hospital’s Center for Operations Excellence (COE) is the engine that propels all employees and functions toward the growth goals set by executives and board members in hoshin kanri ( strategy deployment) planning. While the two Cleveland hospitals have continuous-improvement programs, neither has made continuous improvement a strategic imperative across its entire enterprise as ACH has. They also aggressively recruit gifted doctors, leading scientists, and other medical experts at the top of their professions.īut ACH, which certainly has a stellar regional reputation, is taking a unique weapon into the field as it battles for a bigger slice of the state’s pediatric care market. Parents are attracted to the hospitals’ international reputations for being among the best: The Cleveland Clinic’s Children’s Hospital and University Hospital’s Rainbow Babies and Children’s Hospital are known for breakthrough research, life-saving surgeries and treatments, and other medical innovations. In this story, though, David battles two giants.Īkron is about 35 miles south of Cleveland, where two nationally ranked pediatric hospitals draw families from around the world who need specialized care for their children’s complex medical problems. Akron Children’s Hospital (ACH), a regional pediatric care system headquartered in Northeast Ohio, could be compared with David, the young lad who courageously brings down a giant in a classic Old Testament tale.
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